Shipping & Returns

RETURNS POLICY

At USA Toyz we are happy to help with any issues that you may encounter as we stand behind our products 100%. Should you need to return any item we will gladly accept the return for a full refund within 30 days of purchase as long as the item has not been opened or used.  Please make sure you include your order number with any return request. Although rare, should you encounter any manufacturer defects with your product please contact us at support@usatoyz.com so we can process an exchange for you right away and provide you with a prepaid return label!

 

To have your return processed properly and promptly please follow these steps:

1.     Contact USA Toyz Customer Care Department at support@usatoyz.com for an RA#

2.     Returns must be in original packaging and in new condition

3.      When you mail your return back, make sure to use protective packaging materials

Please note that if you received a gift from USA Toyz we do not have a store credit option. If you want to exchange it for a different item please e-mail us at support@usatoyz.com and have the order ID from the purchaser. If you have any questions or concerns regarding the return policy, it is always our goal to provide a 5 star experience and 100% customer satisfaction, so please e-mail us at support@usatoyz.com and thank you for shopping with us!

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