At USA Toyz we are happy to help with any issues that you may encounter and we stand behind our products 100%. We understand that you may change your mind and want to return an item. We're happy to accept a return within 30 daysfrom purchase for a refund as long as the item is unopened.
The original shipping cost won't be included in the refund amount and if the shipping was free upon purchase you will receive a refund minus our cost of shipping. Please make sure you include your order number with any return request.
To have your return processed properly please follow these steps:
1. Contact USA Toyz Customer Service Department at firstname.lastname@example.org
We will make a note of your incoming return and provide the correct shipping address.
2. For a refund, items must be in original packaging and in new condition.
3. Include a copy of your order number in the box to ensure proper processing.
3. When you mail your return to us please make sure to use a cardboard box and protective packaging materials.
Although rare, should you encounter any manufacturer defects with your product please contact us at email@example.com so we can process an exchange for you right away and provide you with a prepaid return label!
Please note that if you received a gift from USA Toyz we do not offer a store credit option at this time. If you want to exchange your gift for a different item please e-mail us at firstname.lastname@example.org and have the order ID from the purchaser. If you have any questions or concerns regarding the return policy, it is always our goal to provide a 5 star experience and 100% customer satisfaction, so please e-mail us at email@example.com and thank you for shopping with us!